Like most people, you probably don’t think about roadside assistance until you need it. And when you do need it, you want to make sure that you choose the right provider.
Many roadside assistance group programs are available, but not all are created equal. This blog post will discuss six pitfalls when choosing a roadside assistance group program.
- Not Doing Your Research
When choosing an NYC roadside assistance group program, you should always do your research to make sure you’re getting the best possible service. There are a lot of different companies out there, so you’ll want to read reviews and compare prices before making a decision.
Don’t just go with the first company you find – take the time to do your research and find the best roadside assistance group program for your needs.
Some ways to research the company include:
-Checking out their website
-Reading customer reviews
-Asking for recommendations from friends or family members
If you take the time to research, you’ll be more likely to find a roadside assistance group program that’s right for you.
- Signing Up for a Program That Doesn’t Fit Your Needs
Some crucial things included in an NYC roadside assistance group program are towing, fuel delivery, and jump-starts. You probably won’t need the latter two if you drive an electric car.
Conversely, towing might not be as important to you if you’re a long-distance trucker. Make sure the program you sign up for has services that fit your needs.
For example, if you work in the food and beverages industry, you might need a roadside assistance group that can provide you with flatbed towing services.
- Not Reading the Fine Print
It is crucial to read the terms and conditions of any roadside assistance program before signing up. For example, some companies will exclude certain services or limit the number of times you can use them. Others may have age or mileage restrictions on their programs.
Be sure to understand what is and isn’t covered, so you know what to expect if you need to use the service.
Other essential information will include:
-The service area
-What to do if you have an accident
-How to contact the roadside assistance company
-What kind of documentation do you need to provide
All of this will be detailed in the terms and conditions, so take the time to read them carefully.
- Failing To Ask About the Provider’s Cancellation Policy
Some factors that will affect the cancellation policy include the length of the contract, the number of vehicles covered, and whether or not there are any refunds. So be sure to ask about all of these things before signing anything.
It’s also important to find out what customer service the company offers. It is especially true if you’re planning on using their services frequently. Ensure they have a good reputation and are easy to get in touch with.
- Not Checking the Accreditation and Certification of the Service Provider
Roadside assistance companies go through a lengthy and difficult accreditation process to provide their services. Ask about the company’s credentials and check them online before signing up for their program.
A company should be accredited by the Better Business Bureau (BBB), have multiple positive reviews, and offer a money-back satisfaction guarantee.
It should hold a license issued by the Department of Transportation (DOT) and have insurance covering all its drivers. The company’s vehicles should also be regularly serviced and maintained to prevent breakdowns.
Towing services should be a member of the Towing and Recovery Association of America (TRAA) and use certified tow truck operators. TRAA is the only towing organization that requires its members to adhere to a strict code of ethics.
The company should also have a 24/hour call center staffed with live operators, not an answering service.
- Not Checking the Membership Terms and Conditions
Read the membership terms and conditions before signing up for a roadside assistance program. Some companies have strict rules about when and how services can be used.
For example, some programs only cover vehicles less than five years old or less than 100,000 miles. You can also check for additional services like towing, trip interruption, and emergency fuel delivery that may be included in your membership.
Choosing a roadside assistance program is a very important decision. By following the tips above, you can be sure that you are making the best choice for your needs. In addition, keep in mind that roadside assistance is there to help you in case of an emergency, so make sure that you choose a program that will be able to provide the services you need.