Business roadside assistance programs offer peace of mind to employees and employers alike.
With so many options on the market, it can be tough to choose the right one. Here are five questions you should ask while doing your research to ensure you’re getting the best possible service for your company’s needs.
1) What Are the Different Types of Roadside Assistance Programs Available?
Some common types of roadside assistance group programs include towing services, battery jump-starts, flat tire changes, emergency gas delivery, and lockout services.
Before signing up for a program, you should first understand what type of services are included. This way, you can be sure that your chosen program will best suit your needs.
Some programs offer additional perks like trip interruption coverage and discounts on hotels or rental cars.
Do your research to find a program that meets and exceeds your needs.
2) What Is the Difference Between a Group and an Individual Plan?
Here are the key differences:
An individual plan is just for you and covers your vehicle. A group program covers you, your family members, and anyone else who drives your car (with your permission).
A group program also offers more comprehensive coverage than an individual plan. For example, a group program may cover towing to the nearest qualified repair facility rather than just to the nearest service station.
As a corporate member, you may be able to get a group program at a discounted rate.
Some roadside assistance programs are part of a membership club, such as AAA. These clubs offer many benefits in addition to roadside assistance, such as discounts on hotels, rental cars, and restaurants.
3) How Does Roadside Assistance Work?
Here’s how a roadside assistance plan would work if your car broke down: You’d call the roadside assistance hotline, and they would send a tow truck to take your car to the nearest service station. If you’re stranded, they may also be able to help you find a place to stay or get transportation.
Your name, location, and contact number are essential documents you will need to provide the roadside assistance service. The best roadside assistance plans will also ask for the make, model, and year of your vehicle and your membership ID.
The tow truck driver will assess the situation, and if they can’t fix it on the spot, they will take it to the nearest service station. If you’re stranded, they may also be able to help you find a place to stay or get transportation.
4) What Is Covered By a Roadside Assistance Plan?
A driver roadside assistance service plan should cover towing, battery charging or jump-starting, flat tire change service, emergency gas delivery, and lockout services.
Some plans also offer trip interruption protection, which can reimburse drivers for expenses such as meals and lodging if they’re stranded more than 100 miles from home.
Roadside assistance plans typically don’t cover:
-Towing to a location other than where the disabled vehicle is currently located
-Service if the driver is under the influence of drugs or alcohol
-Damage caused by negligence or a deliberate act
-Repairs to the vehicle
-Rental cars or alternative transportation
-Customers who live outside of the U.S.
5) Does the Company Offer Any Discounts for Members?
When you choose a roadside assistance group, you want to ensure you’re getting the best value for your money. Some companies offer discounts to members on things like hotels, rental cars, and repairs.
If you plan on using your roadside assistance often, it’s worth looking into a company that offers these perks.
As a business organization, you want to offer good roadside assistance services to your employees as a part of their benefits package. It will not only improve morale and keep your staff happy, but it can also save you money in the long run by preventing accidents and keeping your employees safe.
5) What Are the Prices?
Be sure to know the prices for the services you will be signing up for. Some companies have monthly rates, while others charge per service. Some give discounts if you sign up for multiple services.
Different coverage plans like towing, labor, and lockout services will have different rates. Also, be sure to ask if any additional fees may apply.
Final Thoughts
Every company has its way of handling roadside assistance, and you must choose the one that will be the best fit for you. Be sure to ask these questions before signing up for a roadside assistance group program to know what to expect.